Frequently asked questions

The name you pick when you sign up, followed by @mssgsmail.com. Pick sophie and your address is sophie@mssgsmail.com. Lowercase letters, digits, dot, hyphen and underscore are allowed, three to thirty-two characters, starting and ending with a letter or a digit.

Almost. A name that is taken you cannot have, and a handful stay with the service itself: postmaster, abuse, admin, noreply, support, security, hostmaster, webmaster and mailer-daemon.

Not yet. Aliases are on the list, but today one address belongs to one mailbox.

Later. Today every address is an mssgsmail.com address. Mail on your own domain is on the list, but we are not putting a date on it that we would miss.

Yes. You can turn on two-factor with an authenticator app. After that, signing in asks for the six-digit code alongside your password.

Send a message to support@mssgsmail.com from the address you want closed. We confirm it and then delete your mailbox, your attachments and your settings. What is gone does not come back, so take out anything you want to keep first.

Not yet. It is on the roadmap, but today your mail comes in through the web client. That is the honest state of it, and we would rather say so than talk around it.

Not yet. Moving an existing mailbox over comes later. What you can do is turn on forwarding at your old provider, so new mail arrives here while you switch.

Yes. There is a real mail server behind mssgs mail, so you send to and receive from the rest of the world. Mail to another mssgsmail.com address takes the normal route too.

Up to 25 MB per file and 40 MB for a whole message, all attachments together. Many receiving servers are stricter, so for something big a link is usually wiser.

Because mssgs mail shows conversations. A reply joins the same conversation on the threading headers of the message, and otherwise on the subject, a shared participant and the time. Prefer loose messages? Turn conversation view off in your settings.

It goes to Trash and stays there for thirty days. After that it is really deleted, attachments included. You can also delete it permanently yourself straight away.

On our own machines in the Netherlands, inside the European Union. Not at an American provider. There is more about that on the security page.

No. We do not read your messages and we do not build a profile from them. We only look in a mailbox when you ask us to because something is broken, and then with your permission.

Every incoming message gets a score from the mail server. If you have a rule for that sender, your rule wins. Otherwise the message goes to Spam when the score is above your own threshold. Mark something as spam and we remember that sender. Pull something out of Spam and the rule flips.

Because a remote image tells the sender that you opened their message, when, and how often. We only load them when you ask, and we remember your choice per sender.

On the way, yes: traffic to the client and between our own parts runs over TLS, and to other mail servers we use TLS wherever the other side offers it. Messages are not end-to-end encrypted, because then searching on the server would be impossible. We would rather say that plainly than make it sound better than it is.

No. This site loads no third-party fonts, scripts or images and sets no analytics cookie. Everything you see here comes from this server.

Nothing, for as long as mssgs mail is in beta. You get one address and 5 GB, without a credit card. A paid plan comes later, but what is in it and what it costs is not decided. See the pricing page.

That the service works and you can really use it, but that features are missing and things will turn up. What is missing is at the bottom of the features page.

Dutch and English, in the client and on this site. The language of the client is a separate setting.

mssgs mail comes from the same people as mssgs, the group chat. The same thinking about an account and about privacy, and your data sits in the same place. They are two products though: chat for the conversation, mail for everything that needs an address.